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FAQ for shipping

Your questions about shipping
 

Which courier service will deliver my order?

We send your order with DHL and Deutsche Post to the desired delivery address. This also applies to international shipping. Frequently, the shipments are then handed over to the local delivery organisation after arrival in the destination country. If your shipment has a tracking number, we will inform you about it after handing it over to our logistic partner. On the DHL or Deutsche Post website, you can then access the shipment tracking system and find out about the current status of the delivery.

How long does it take until I receive my order?

Orders that are placed before 02:00 PM on weekdays can usually be shipped on the same day after payment has been made, as long as the goods are in stock.
The standard delivery time for shipping within Germany is 1-3 working days.

How long does international shipping take?

The remaining shipping times within Europe and worldwide vary considerably. We ship within Europe with priority. In Europe you can therefore expect a delivery time of 2-7 working days. Please ask our customer service for the delivery time for the respective destination country.